Terms and Conditions of Holiday Accommodation
‘Booking’ means the period for which you have paid to stay at the Property.
‘Property’ means The Property rented and its Fixtures, Fittings and Equipment.
‘Management’ means the owners and managers of the Property.
‘Guests’ means the persons who stay overnight in the Property during the Booking.
‘Visitor’ means a person a Guest permits to visit the Property during the Booking.
2. ACCEPTANCE & RESPONSIBILITY
Payment of the Deposit constitutes acceptance of these Terms and Conditions.
3. CHECK IN/OUT
Check –in time is not before 3pm on arrival date and check-out time is not later than 11 am on Departure Day.
Early Arrival or Late Departure is subject to prior agreement in writing and availability. You must notify the Management of expected Arrival time and a mobile contact number at least 2 days before arrival.
Check-In/Check-out and key collection/return procedure will be as follows. The door will be unlocked and the keys on the Breakfast bar, unless special arrangements have been made. You must supply a full list of names of all guests in your party in advance and copies of their Passports on arrival.
A deposit of 30 percent minimum must be received within 7 days after the Booking is taken by the Management. Bookings are not confirmed unless and until this deposit is received.
Payment in Full must be received no later than 6 weeks prior to your arrival.
Payment can be made by transfer in Pounds Sterling to our UK Bank or in Thai Baht to our Thai Bank, which ever you prefer it is your choice. Payment may also be made by Credit/Debit Card via Transfer Wise. Simply log on to www.transferwise.com and follow the instructions.
Details of our Banks are shown on our email invoice issued on receipt of your Booking request.
Payments of the amount due must be received in Pound Sterling or Thai Baht net of any bank or other transaction charges.
Please ensure payments are made within the specified time limits or the Booking will be cancelled automatically without notice or liability to you.
Cash payments are only accepted with prior agreement in writing with the Management.
5. CANCELLATION OR VARIATION
All payments are non-refundable in the event of a cancellation.
A variation of the Booking which reduces the number of nights stay will be treated as a cancellation of the Booking in respect of those nights.
A variation of the Booking which reduces number of Guests does not affect the original Booking quotation.
If the Management is able to re-let the Property for the period cancelled, the Management will hold your payment and allow it to be reused against the charge of any future Booking made in the same Property for use within 12 months of the original Booking dates. If the Management is not able to re-let the cancellation period, the payment will be passed to the owner as a completed rental payment and it will not be available for use against any later Booking.
6. MINIMUM STAY
The minimum stay is 4 Nights, except in the period of 10 December to 19 January, when the minimum stay is 6 Nights,
7. SECURITY BOND
A bond security payment may be required at same time as he outstanding balance of your Booking.
It will be credited to your designated payment method once our property has been inspected and deemed left in a similar state to your arrival. We agree to ensure this occurs within 7 working days of your departure.
Any damage or loss or expense incurred by the Management as a result of your breach of these Terms & Conditions will be charged against the Bond.. Examples of this include but are not limited to any breakage, damage or excess cleaning requirements, extra Guests beyond those declared.
If the Property becomes unavailable for your occupancy due to unforeseen circumstances, (eg Fire, Storm, Damage, etc) then the Management will inform you immediately and endeavour to obtain suitable alternative accommodation for your occupancy, failing which any moneys paid will be refunded in full.
9. PARTIES & FUNCTIONS
Parties and Functions require approval at the time of Booking and special Conditions will apply,Including possible extra charges, Guests remain responsible for persons attending, no disturbance of neighbours, no undue noise, silence when entering and leaving the premises, no behaviour likely to cause damage to property or offence or embarrassment to others. All noise to cease by 11pm. Breach of these conditions may result in immediate termination and eviction without refund and extra charges for security, cleaning, garbage removal, wear and tear, repairs etc.
10. LINEN & TOWELS
We supply linen, towels, pillows, which must be left where supplied to the bedrooms or bath rooms on departure. Further linen may be hired through the Management. Beach towels are included. Cleaning and linen change usually occurs twice weekly and more often upon request at an additional cost.
11. PETS ARE NOT ALLOWED
12 YOUR OTHER RESPONSIBILITIES
You must comply with all applicable house rules and all instructions from the Management and the caretakers of the Property concerning occupancy, property, health, safety and quiet enjoyment of the Property and our neighbours.
You are responsible for damage, breakages, theft and loss of property and any part of it during your stay. You must notify us of this immediately. Management may recover from you repair or replacement costs (at the Management’s discretion).
Only Guests nominated and agreed in the Booking may stay in the Property over night. If any other Guests stay without prior consent from the Management the agreement may be terminated without refund.
Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination and eviction without refund and extra charges may be made for security and other expenses.
Before departure all foods must be removed from the sides, all rubbish put in the appropriate bins provided and crockery and cutlery washed and packed away. The Property must be left in a clean and tidy condition.
Extra cleaning charges may be incurred for cleaning of dirty dishes, washing machine, dishwasher, removal of excessive rubbish etc, should the cleaning fee be more than usual.
All furniture and furnishings must be left in position they were when you arrived.
The Property should be vacated on time and secured. All windows and doors, excepted the main door, should be locked. The Air conditioning, all fans and lights must be switched off. All keys must be left on the Breakfast Bar or returned to the Management or as otherwise directed.
You are responsible for the safe keeping and replacement of accommodation keys.
Smoking is not permitted inside the property but it is allowed on the outside Terraces.
14. PROBLEMS OR COMPLAINTS
In the case of any problem or complaint, you must inform the Management at the earliestOpportunity so Management has the chance to rectify the situation as quickly and efficientlyas possible. You must allow repair/service access to the property during reasonable hours.
Any complaint, which can not be resolved locally, must be notified in writing to the Management prior to your departure from the Property.
Failure to follow this procedure may hinder the ability of Management to rectify the problem or complaint and reduce or extinguish any claim you may have.
We recommend all Guests purchase travel insurance since Management are not responsible forany injuries, illness or accidents that may occur whilst staying at our Property